Reference

What You Need to Know Before Using l44

Your access to l44 depends on the laws and eligible regions that apply where you are — this page sets out how we handle accounts, data and your rights under our policy.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData retention policyContact rights outlined
l44 What You Need to Know Before Using l44
DATA AND SECURITY

How l44 Handles Your Data and Account Security

We collect only the data needed to operate your account, verify your identity and process transactions via bKash, Nagad or Rocket. Data is stored under SSL encryption, and wallet numbers are never shared with third parties outside the payment processing chain. You can request a copy of the data we hold on you at any time through the Help Centre.

Cookie Policy We use session and analytics cookies to keep your account login stable and to understand how our pages are used. You can manage cookie preferences in your browser settings at any time.
Account Security Every login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account pending review.
Data Retention We retain account and transaction records for the period required by applicable rules. Once that period ends, personal data is deleted or anonymised unless you have an active account.
Change Requests To update your registered name, wallet number or contact details, submit a request via Live Chat with supporting ID. Changes to wallet details require re-verification before they take effect.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about your rights under our terms, need to challenge a data decision, or want to understand how a specific policy applies to your account, reach out through the channels below. For wallet-related policy queries — such as a bKash or Nagad name mismatch — include your registered account ID so we can locate the relevant record without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. Mention your query is policy-related and an agent will escalate it to the correct team.

Email Support

Send your legal or data query to our support address with your account ID and the specific policy clause you are asking about.

Account Help Centre

The Help Centre inside your account holds copies of our current terms, recent policy updates and step-by-step guides for data requests.

Your Legal and Policy Questions Answered

These are the questions we receive most often about our terms, your rights and how policy decisions are made. If your question is not here, contact us through Live Chat or email with your account ID.

Access depends on your local law and the eligible regions we serve. It is your responsibility to confirm that participation is lawful where you are before opening an account.

No. Our terms require that the wallet you register belongs to you personally. Third-party wallet use may result in a transaction hold or account suspension pending verification.

Submit a data access request through the Help Centre inside your account. Include your registered email and account ID and we will respond within the period set by our current policy.

A name mismatch triggers a verification hold on related transactions. Contact support with your account ID and proof of wallet ownership to resolve it quickly.

We publish a notice on the platform when terms change. Continued use of your account after that notice constitutes acceptance of the revised terms, so check updates when prompted.

Raise a formal query via email, quoting the specific policy clause and your account ID. Our team reviews policy disputes and responds with a written explanation of the decision.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.